If you find yourself in a dispute with the holder or servicer of your student loan, you should first take steps to resolve the problem directly. If that doesn't work, the following services are available to assist you.
Filing a Federal Student Loan Complaint
If you're having difficulty with the lender or servicer of your federally guaranteed student loan, you can get help from the Department of Education. For guidelines, visit the Federal Student Aid Ombudsman website or call 877-557-2575.
Filing a Private Student Loan Complaint
If you're having trouble with private student loan company or a collection agency, you can turn to the Consumer Financial Protection Bureau (CFPB). The CFPB provides services to assist you in resolving complaints about your private student loans. For more information, visit the CFPB Student Loan Ombudsman website or all 855-411-2372.
For more details and additional resources, including additional tips for working out student loan problems without filing a formal complaint, see How to Get Help With Student Loan Problems.